Returns & warranty

Unopened items in their original sealed packaging can be exchanged or returned within 7 days of delivery, with the invoice.

Opened items can be exchanged within 7 days only if faulty. Software issues, accidental damage, liquid damage and normal wear are not covered.

Manufacturer warranty periods are shown on each product page and start from the date of purchase. Warranty service is handled at our Doha counter — bring the device and the invoice.

Consumables and personal-use items (earphone tips, screen protectors already applied, opened memory cards) cannot be returned once opened.

Refunds on card payments are returned to the original card and can take 5–10 working days to appear, depending on your bank.

Please replace this text with your own returns policy before launch.